Privacy Policy
This Privacy Policy (hereinafter: the «Policy») defines the procedure for collecting, processing, storing, using and protecting the personal data of persons who use the branded online store of original Wolf products wolfoil.shop (hereinafter: the «Website») and place orders on it.
The controller of personal data and the party that determines the purpose and procedure of its processing is the Seller: Limited Liability Company «ALTIMO» (LLC «ALTIMO»), USREOU code 39286644, registered address: 02028, Kyiv, Saperno-Slobidska St., 8, email [email protected], telephones (095) 295-8899, (097) 591-8899 (hereinafter: the «Seller», «we»). The full details of the Seller are set out in the Public Offer section.
Please read this Policy carefully. By using the Website and placing an order, You confirm that You have read, understood and agree to the terms of processing of Your personal data set out below.
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General Provisions
The processing of personal data is carried out in accordance with the legislation of Ukraine, in particular the Law of Ukraine «On the Protection of Personal Data», and also taking into account the Law of Ukraine «On Electronic Commerce» with respect to the relations arising during the placement of electronic orders.
The controller of personal data is LLC «ALTIMO». It is the Seller who determines the purpose of processing personal data, the composition of such data and the procedures for its processing and protection.
Consent to the processing of personal data is given by You voluntarily. Such consent is deemed granted from the moment You begin using the Website, fill in the relevant fields when placing an order, provide Your contact details, or take other actions that indicate Your intention to conclude or perform a contract. By providing Your personal data, You confirm that You do so knowingly and of Your own free will.
This Policy applies to all personal data that the Seller receives from You while You visit the Website, place and fulfil orders, and during subsequent communication with You.
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What Data We Collect
When You use the Website and place orders, the Seller may collect and process the following categories of data.
Data that You provide yourself:
- last name, first name and patronymic (full name);
- telephone number;
- email address;
- delivery address or Nova Poshta branch number;
- the contents of an order, its details and the history of Your orders;
- other information that You voluntarily provide while communicating with our managers.
Data that is collected automatically:
- cookie files;
- IP address;
- depersonalised web analytics data, in particular data from the Google Analytics service (device type, browser, pages visited, traffic source, etc.).
The Seller does not collect or process more data than is necessary to achieve the purposes defined in this Policy.
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Purpose of Processing Personal Data
Your personal data is processed for the following purposes:
- placing, processing and fulfilling Your orders;
- arranging the delivery of ordered goods and informing You of its status;
- contacting You as a Buyer to clarify the details of an order, agree on payment and delivery terms, and respond to Your enquiries;
- maintaining accounting and tax records in accordance with the requirements of the legislation;
- reviewing enquiries, applications regarding the return or exchange of goods, and other requests from You;
- improving the operation of the Website and analysing its traffic and usability;
- where You have given separate consent, sending You informational messages and news about goods and promotions.
Informational mailings are carried out solely subject to Your separate consent. You have the right to opt out of such mailings at any time by notifying the Seller using the contact details indicated in this Policy.
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Legal Grounds for Processing
The Seller processes Your personal data on the following legal grounds:
- Your consent to the processing of personal data, given in the manner described in the «General Provisions» section;
- the necessity of processing the data in order to conclude and perform a contract to which You are a party (placing and fulfilling an order, delivery, return or exchange of goods);
- the necessity for the Seller to fulfil obligations provided for by the legislation of Ukraine (in particular in the field of accounting and tax records).
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Transfer of Data to Third Parties
The Seller does not sell or transfer Your personal data to third parties for the purpose of obtaining commercial gain.
Data may be transferred only to the extent necessary to achieve the purposes of its processing, namely:
- to the carrier (Nova Poshta), the data required to carry out delivery is transferred: the recipient's full name, telephone number, delivery address or branch number;
- to a banking institution, where necessary, to the extent required to carry out settlements for an order;
- to state authorities, only in the cases and in the manner expressly provided for by the legislation of Ukraine, on the basis of a duly executed request.
All persons to whom Your data is transferred are obliged to ensure its confidentiality and to use it solely for the defined purposes.
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Data Retention Period and Protection
Your personal data is stored for the period necessary to achieve the purposes of its processing, as well as for the periods established by the legislation of Ukraine, in particular for accounting and tax record purposes. After these periods expire, the data is deleted or depersonalised.
The Seller takes the necessary organisational and technical measures to protect Your personal data against unauthorised access, loss, destruction, alteration or dissemination. Such measures include, in particular, restricting access to the data to a circle of authorised persons and applying technical information protection tools.
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Cookies and Web Analytics
The Website uses cookie files, that is, small text files stored in Your browser. They are needed for the correct operation of the Website, for saving the contents of the cart, remembering Your settings and analysing how visitors use the Website.
To collect depersonalised statistics on visits, the Seller uses the Google Analytics web analytics service. This data helps us understand the behaviour of visitors in general and improve the operation of the Website.
You can refuse the use of cookie files or restrict them by changing the relevant settings of Your browser. Please note that disabling cookies may affect the correct operation of certain functions of the Website.
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Rights of the Personal Data Subject
In accordance with the Law of Ukraine «On the Protection of Personal Data», You have the following rights regarding Your personal data:
- to know about the sources of collection and the location of Your personal data and the purpose of its processing;
- to obtain access to Your personal data;
- to demand the correction (clarification) of inaccurate or incomplete data;
- to demand the deletion of Your personal data if it is processed unlawfully or is no longer needed to achieve the purpose of processing;
- to withdraw consent previously given for the processing of personal data;
- to object to the processing of Your personal data;
- to lodge a complaint regarding the processing of Your personal data with the Seller, as well as with the Ukrainian Parliament Commissioner for Human Rights or another authorised state body in the manner provided for by the legislation.
To exercise any of the above rights, You may contact the Seller using the contact details indicated below. We will consider Your request within the time limits provided for by the legislation. Please note that withdrawing consent or demanding the deletion of data necessary to fulfil an order may make further performance of the contract impossible.
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Contacts of the Data Controller
For all questions related to the processing of Your personal data, as well as to exercise Your rights, You may contact the Seller:
- Personal data controller: LLC «ALTIMO», USREOU code 39286644;
- registered address: 02028, Kyiv, Saperno-Slobidska St., 8;
- email: [email protected];
- telephones: (095) 295-8899, (097) 591-8899;
- working hours: Monday through Friday, from 9:00 to 18:00.
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Changes to the Policy
The Seller reserves the right to make changes to this Policy. The current version of the Policy is always posted on this page of the Website and takes effect from the moment of its publication.
We recommend that You periodically review this page in order to stay informed about the procedure for processing Your personal data. Continued use of the Website after changes have been made signifies Your agreement to the updated version of the Policy.
You can find additional information about the terms of sale, delivery and return of goods in the Public Offer and Returns and Exchange sections.